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Many broadband T3 time-out drop-outs per day..

ChrisW5
Joining in

on ‎14-07-2021 20:13

Hi,

I'm working from home permanently at the moment and being driven slightly mad by the repeated broadband drop-outs! Below is an example of how frequently they occur, with additional stats on the upstream and downstream channels.

I'd be grateful of any advice which helps resolve the reported T3 error and improve the situation please!

Thanks,

Chris

14/07/202115:44:50 GMT82000200No Ranging Response received - T3 time-out
14/07/202115:41:39 GMT82000200No Ranging Response received - T3 time-out
14/07/202115:03:52 GMT82000200No Ranging Response received - T3 time-out
14/07/202115:03:50 GMT82000200No Ranging Response received - T3 time-out
14/07/202115:03:49 GMT82000200No Ranging Response received - T3 time-out
14/07/202115:03:37 GMT82000200No Ranging Response received - T3 time-out
14/07/202114:59:12 GMT82000200No Ranging Response received - T3 time-out
14/07/202114:56:12 GMT82000200No Ranging Response received - T3 time-out
14/07/202113:51:34 GMT82000200No Ranging Response received - T3 time-out
14/07/202113:49:51 GMT82000200No Ranging Response received - T3 time-out
14/07/202113:41:54 GMT82000200No Ranging Response received - T3 time-out
14/07/202110:42:46 GMT82000200No Ranging Response received - T3 time-out
14/07/202108:57:08 GMT82000200No Ranging Response received - T3 time-out
13/07/202120:57:13 GMT82000200No Ranging Response received - T3 time-out
13/07/202120:11:35 GMT82000200No Ranging Response received - T3 time-out
13/07/202119:35:19 GMT82000200No Ranging Response received - T3 time-out
13/07/202118:34:38 GMT82000200No Ranging Response received - T3 time-out
13/07/202118:27:00 GMT82000200No Ranging Response received - T3 time-out

 

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked1139000000 Hz256 QAM3.3 dBmV 35.2 dB341027035525043
Locked2147000000 Hz256 QAM3.1 dBmV 36.0 dB612580291191569
Locked3155000000 Hz256 QAM3.0 dBmV 36.0 dB434863991259447
Locked4163000000 Hz256 QAM3.0 dBmV 35.6 dB209507694099700
Locked5171000000 Hz256 QAM3.1 dBmV 35.8 dB225957985407
Locked6179000000 Hz256 QAM2.5 dBmV 36.0 dB167280249254
Locked7187000000 Hz256 QAM2.5 dBmV 36.2 dB63721037845
Locked8195000000 Hz256 QAM2.3 dBmV 36.2 dB58001044558

 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked532600000 HzATDMA42.7 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked253700000 HzATDMA44.3 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked346200000 HzATDMA43.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked439400000 HzATDMA43.0 dBmV64QAM6400000 Hz5120 Ksym/sec
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Laurie_C
Forum Team (Retired)
Forum Team (Retired)

on ‎14-07-2021 20:57

Hi ChrisW5,

 

Thank you for taking the time to get in touch, I am sorry that you're having some problems with your broadband connection.

 

I've been able to locate your account using your Forum details, and I can see a number of issues showing with your conenction. I'd like to book a technician appointment for you so that we can get this issue resolved. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team
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