on 14-07-2021 20:13
Hi,
I'm working from home permanently at the moment and being driven slightly mad by the repeated broadband drop-outs! Below is an example of how frequently they occur, with additional stats on the upstream and downstream channels.
I'd be grateful of any advice which helps resolve the reported T3 error and improve the situation please!
Thanks,
Chris
14/07/2021 | 15:44:50 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 15:41:39 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 15:03:52 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 15:03:50 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 15:03:49 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 15:03:37 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 14:59:12 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 14:56:12 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 13:51:34 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 13:49:51 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 13:41:54 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 10:42:46 GMT | 82000200 | No Ranging Response received - T3 time-out |
14/07/2021 | 08:57:08 GMT | 82000200 | No Ranging Response received - T3 time-out |
13/07/2021 | 20:57:13 GMT | 82000200 | No Ranging Response received - T3 time-out |
13/07/2021 | 20:11:35 GMT | 82000200 | No Ranging Response received - T3 time-out |
13/07/2021 | 19:35:19 GMT | 82000200 | No Ranging Response received - T3 time-out |
13/07/2021 | 18:34:38 GMT | 82000200 | No Ranging Response received - T3 time-out |
13/07/2021 | 18:27:00 GMT | 82000200 | No Ranging Response received - T3 time-out |
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked | 1 | 139000000 Hz | 256 QAM | 3.3 dBmV | 35.2 dB | 34102703 | 5525043 |
Locked | 2 | 147000000 Hz | 256 QAM | 3.1 dBmV | 36.0 dB | 61258029 | 1191569 |
Locked | 3 | 155000000 Hz | 256 QAM | 3.0 dBmV | 36.0 dB | 43486399 | 1259447 |
Locked | 4 | 163000000 Hz | 256 QAM | 3.0 dBmV | 35.6 dB | 20950769 | 4099700 |
Locked | 5 | 171000000 Hz | 256 QAM | 3.1 dBmV | 35.8 dB | 2259579 | 85407 |
Locked | 6 | 179000000 Hz | 256 QAM | 2.5 dBmV | 36.0 dB | 1672802 | 49254 |
Locked | 7 | 187000000 Hz | 256 QAM | 2.5 dBmV | 36.2 dB | 637210 | 37845 |
Locked | 8 | 195000000 Hz | 256 QAM | 2.3 dBmV | 36.2 dB | 580010 | 44558 |
Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked | 5 | 32600000 Hz | ATDMA | 42.7 dBmV | 16QAM | 6400000 Hz | 5120 Ksym/sec |
Locked | 2 | 53700000 Hz | ATDMA | 44.3 dBmV | 64QAM | 6400000 Hz | 5120 Ksym/sec |
Locked | 3 | 46200000 Hz | ATDMA | 43.5 dBmV | 64QAM | 6400000 Hz | 5120 Ksym/sec |
Locked | 4 | 39400000 Hz | ATDMA | 43.0 dBmV | 64QAM | 6400000 Hz | 5120 Ksym/sec |
on 14-07-2021 20:57
Hi ChrisW5,
Thank you for taking the time to get in touch, I am sorry that you're having some problems with your broadband connection.
I've been able to locate your account using your Forum details, and I can see a number of issues showing with your conenction. I'd like to book a technician appointment for you so that we can get this issue resolved. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.
Kind regards,
Laurie