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Manned installation Charge

 I have been charged £30 for manned installation because virgin media said they couldn’t find a socket to connect to the fibre so they had to drill in the wall. And when I called up they said it’s in the terms and conditions. On the contract it only said I’ll be charged for activation fee.

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Re: Manned installation Charge

Hi ,

 

Thank you for reaching out to us in our community and a very warm welcome, the activation fee would be £30.00 were you also charge an extra install charge or was it just the one charge?

 

Regards

 

Paul.

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Re: Manned installation Charge

Yes I was charged £35 for the activation fee however I was charged another £30 for manned installation 

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Re: Manned installation Charge

Thank you for the update, I will be more than happy to look into this for you, I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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