Virgin Media Community

[trinnyj]

I need to access my work PC via MS Remote Access.

I have always been able to do this on my Mac until I switched to Virgin a few weeks ago.

My previous Broadband provider was Talktalk and it worked fine for several years.

We are a small business and i have consulted my IT support but he can't fix it.

Please provide the configuration settings to enable me to do this. I have already tried for help via telephone support.

[chenks]

are you a virgin business customer?

[trinnyj]

No I am not this is my home hub service that is causing the issue - as I say previously fine with Talktalk

[dannylau · Accepted solution]

Try this

1. Open Advanced settings.
2. Select Firewall.
3. Disable ”Block fragmented IP packets” (SuperHub 3) 

[trinnyj]

Thanks for that suggestion but it has not worked.

[chenks]

turn off web safe on your account.

[jem101]

@trinnyj

There's absolutely no reason why this shouldn't work OK but first can I just ask, exactly what did you do to connect when you were on TalkTalk?

So you are using a Mac, by MS Remote Access, do you mean Remote Desktop Services? That's done via the application downloaded from Microsoft via the Apple App store now. If so did you just start up the RDP client application, select the pre-saved IP address for your work PC, click connect and it worked or did you have to do something else first (ie connect to your office network via a VPN tunnel)?

My gut reaction here is that your office firewall is only allowing incoming RDP traffic from particular addresses (which would be a very good thing otherwise the world and his wife will be trying to connect to your office PC), once you moved to VM, your 'source' address has changed and that needs to be reflected in the settings in your office equipment.

Your IT person should at least be able to check if there are any attempted incoming connections.

[legacy1]

Put the hub in modem mode and try connecting if that don't work your blocking IP's for the server MS Remote Access.

[trinnyj]

Thanks tried that to no effect

[jem101 · Accepted solution]

Have you spoken to the office IT support people to ask them if there are any logs relating to inbound RDP traffic on their firewall?