M500 - Hub 5 speeds

[CerealKiller]

Hi

I have just installed the hub5 from the hub3 and so far i'm very disappointed. I'm getting 300mb via ethernet connection to my pc. I was getting over 500mb with the hub3

My iphone 12 is connected at 2ghz is getting 123mb which is way slower than i was getting before.  5ghz is getting over 500mb 

Are there any settings i'm missing? I called up and the lady said she sent a signal and for me to reboot the router, but nothing has really changed

[Megan_L]

Hi CerealKiller,

Thanks for using the forums to get this issue with your broadband looked into, I am sorry the Hub 5 isn't working quite as well as your old Hub 3. I would be more than happy to look into this for you. 

I have already taken the time to check out your services on my side and can see some of your power levels are out of spec, which will need an engineer call out to resolve. These out of spec stats could be the cause of your wired speed being slow, your WIFI may be a different story though. 

However, lets get the engineer booked and have the stats fixed, then we can see whether your WIFI has also been fixed. If not, we can continue the diagnostics 🙂

I'll send you a PM now so I can book this in for you.

Speak soon!

Megan_L

[Megan_L]

Hi CerealKiller,

Thanks for chatting with me in our PM, I was able to book an engineer for you. 

If you need to check, change or cancel it, you can do so yourself on your Online Account.

I'll reach out to you on Monday to see how the visit went 🙂

Speak to you in a few days!

Thanks,

Megan_L

[Megan_L]

Hi CerealKiller,

I hope you had a nice weekend!

I just wanted to check up on how your engineer visit went recently? 

How has your broadband service been performing since they came?

Thanks,

Megan_L