Hi, I'm suffering from a lot of stuttering streaming video from the on demand services.
While investigating, I saw these errors in the logs on the Superhub 3 (in modem mode):
6/02/2021 02:09:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 16:35:19 Warning! RCS Partial Service;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 14:54:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 06:55:18 Warning! RCS Partial Service;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 11:56:12 critical No Ranging Response received - T3 time-out;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 11:36:31 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 04:26:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 23:50:31 Warning! RCS Partial Service;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 06:14:16 critical No Ranging Response received - T3 time-out;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 18:20:9 Warning! RCS Partial Service;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 18:01:25 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:19:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 17:25:23 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 17:22:54 Warning! Lost MDD Timeout;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 17:22:49 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 17:22:48 Warning! RCS Partial Service;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 17:22:48 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 05:11:48 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:db;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 299000000 | 4 | 40 | 256 qam | 21 |
2 | 203000000 | 3.4 | 40 | 256 qam | 9 |
3 | 211000000 | 3.2 | 40 | 256 qam | 10 |
4 | 219000000 | 3.2 | 40 | 256 qam | 11 |
5 | 227000000 | 3.2 | 40 | 256 qam | 12 |
6 | 235000000 | 3.2 | 40 | 256 qam | 13 |
7 | 243000000 | 3.2 | 40 | 256 qam | 14 |
8 | 251000000 | 3.4 | 40 | 256 qam | 15 |
9 | 259000000 | 3.7 | 40 | 256 qam | 16 |
10 | 267000000 | 3.9 | 40 | 256 qam | 17 |
11 | 275000000 | 3.7 | 40 | 256 qam | 18 |
12 | 283000000 | 3.9 | 40 | 256 qam | 19 |
13 | 291000000 | 4 | 40 | 256 qam | 20 |
14 | 307000000 | 3.7 | 40 | 256 qam | 22 |
15 | 315000000 | 4 | 40 | 256 qam | 23 |
16 | 323000000 | 4.1 | 40 | 256 qam | 24 |
17 | 331000000 | 4.3 | 40 | 256 qam | 25 |
18 | 371000000 | 4 | 40 | 256 qam | 26 |
19 | 379000000 | 3.9 | 40 | 256 qam | 27 |
20 | 387000000 | 3.7 | 40 | 256 qam | 28 |
21 | 395000000 | 4 | 40 | 256 qam | 29 |
22 | 403000000 | 4.1 | 40 | 256 qam | 30 |
23 | 411000000 | 4.1 | 40 | 256 qam | 31 |
24 | 419000000 | 4.1 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 114 | 0 |
2 | Locked | 40.3 | 142 | 0 |
3 | Locked | 40.3 | 68 | 0 |
4 | Locked | 40.3 | 125 | 0 |
5 | Locked | 40.3 | 93 | 0 |
6 | Locked | 40.3 | 122 | 0 |
7 | Locked | 40.3 | 93 | 0 |
8 | Locked | 40.3 | 124 | 0 |
9 | Locked | 40.3 | 71 | 0 |
10 | Locked | 40.3 | 85 | 0 |
11 | Locked | 40.9 | 118 | 0 |
12 | Locked | 40.9 | 188 | 0 |
13 | Locked | 40.3 | 96 | 0 |
14 | Locked | 40.3 | 82 | 0 |
15 | Locked | 40.9 | 72 | 0 |
16 | Locked | 40.3 | 120 | 0 |
17 | Locked | 40.3 | 87 | 0 |
18 | Locked | 40.3 | 78 | 18 |
19 | Locked | 40.3 | 139 | 0 |
20 | Locked | 40.3 | 65 | 0 |
21 | Locked | 40.3 | 108 | 0 |
22 | Locked | 40.9 | 158 | 0 |
23 | Locked | 40.9 | 145 | 19549 |
24 | Locked | 40.3 | 90 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39399714 | 44.5 | 5120 | 64 qam | 2 |
2 | 32600134 | 44 | 5120 | 64 qam | 3 |
3 | 46199896 | 44.5 | 5120 | 64 qam | 1 |
4 | 25800000 | 43 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 5 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
Are these errors the cause of my stuttering? I'm on the M350 package, so can't believe I'm getting stuttering.
Please help,
Alan