Virgin Media Community

[Emanuel2]

Hello Guys, I was renovating my house and put my box and AC adapter somewhere, I must have placed the adapter somewhere ales because I cannot find it. I have the CT 8620 box and I have ordered an ac adapter but doesn't fit. It is 12V and 36w adapter, I cannot find the right one anywhere. Does anyone know where I could get the right one?

[Z92]

If you ring VM they'll send you a new router. You'll be requested to send what you have (router and no power supply) back.