Lost MDD Timeout; Refers to loss of system messaging between hub and CMTS, despite how that sounds, MDD timeouts are usually of no significance to the user, but sometimes crops up with the other moder serious errors.
Hmmmm - the actual stats look fine from where I'm sitting.
Hang tight for VM Staff to look into it!
In the meantime:
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!
Welcome to our community forums and thank you for your first posts.
Sorry to hear you have been experiencing intermittent broadband service. We can understand the inconvenience this may have caused you and we want to do our best to help.
I have been able to access your account using forum details. There is currently a planned outage that may be affecting your service. Our engineers are aware of this and are working to resolve this as soon as possible. The estimated fix time is 01 JUL 2021 15:00.
Please let us know if the issues persist and if you need any further help.