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Loss of service in Newcastle

This afternoon, 27 June 2020 my broadband and TV went down here in the NE4 area of Newcastle upon Tyne.

Is there any more information and a realistic estimate of when it will be fixed. I work from home so need access to the internet. I am also meant to be hosting a Zoom church meeting tomorrow morning.

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Re: Loss of service in Newcastle

Hi Sticks,

have you logged into MY Virgin Media to check for any local faults? You can also run a test from there.

You could try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

I've checked Virgin's outage page and, "There are no large scale network outages we're currently aware of"

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Loss of service in Newcastle

As soon as I posted, my service came back