Loss of Internet

[9grg9arg]

Sirs,

Why does the internet (both wired and Wi-Fi) keep dropping out?  It has been like it for over a week and is most frustrating.  I seem to be paying for a service which is not up to performance.

Robert

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.