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bpswitch
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Losing connection multiple times an hour for the past 2 days

My 100Mb broadband connection has been dropping out over the past 2 days. This started Tuesday evening with random drop outs within an hour or less of each other.  This morning the connection seemed to be fine. Up until around 4pm when it decided to drop again, which since then has been dropping multiple times an hour.

Currently by running an Ookla speedtest, my download is as low as 15Mbps. This can vary on each run back up to my normal 100Mbps. I have also noticed that after the internet has dropped & reconnects again after 10 minutes, within the router settings it states: "internet(Partial Service (DS only))". This will return to normal after a random amount of time and then drops again shortly after. 

About an hour ago as a last resort, I also factory reset the router. (Hub 3.0) Which unfortunately has still given me the same connection drop out. 

I have set up BQM, so I shall post a live link here: BQM

Any further help diagnosing my issue would be great. 

Thanks in advance.

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bpswitch
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Re: Losing connection multiple times an hour for the past 2 days

Also here is my Downstream/Upstream data:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1586250000-21.528256 qam23
2410250000-337256 qam1
3418250000-3.237256 qam2
4426250000-3.537256 qam3
5434250000-3.737256 qam4
6442250000-437256 qam5
7450250000-4.437256 qam6
8458250000-4.737256 qam7
9466250000-537256 qam8
10474250000-5.237256 qam9
11482250000-5.737256 qam10
12490250000-637256 qam11
13498250000-6.737256 qam12
14506250000-7.437256 qam13
15514250000-8.236256 qam14
16522250000-9.236256 qam15
17530250000-10.236256 qam16
18538250000-11.235256 qam17
19546250000-12.435256 qam18
20554250000-13.834256 qam19
21562250000-15.533256 qam20
22570250000-17.331256 qam21
23578250000-19.530256 qam22
24594250000-2426256 qam225



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked28.473439420379
2Locked37.3140
3Locked37.6270
4Locked37.6500
5Locked37.3620
6Locked37.6200
7Locked37.3220
8Locked37.6260
9Locked37.3280
10Locked37.6160
11Locked37.360
12Locked37.340
13Locked37.350
14Locked37.370
15Locked36.6110
16Locked36.350
17Locked36.3110
18Locked35.5290
19Locked351020
20Locked34.48350
21Locked33546200
22Locked31.98065030
23Locked30.3141012330
24Locked26.41928606767469686




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bpswitch
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Re: Losing connection multiple times an hour for the past 2 days

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000048.8512064 qam1
23940000050.5512064 qam4
34620000050.3512064 qam3
45370000048.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057+voc-b.cm



Primary Downstream Service Flow

SFID993996
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID993995
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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MikeRobbo
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Alessandro Volta
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Message 4 of 6
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Re: Losing connection multiple times an hour for the past 2 days

Your downstream Power Levels are a complete mess.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1586250000-21.528256 qam23
2410250000-337256 qam1
3418250000-3.237256 qam2
4426250000-3.537256 qam3
5434250000-3.737256 qam4
6442250000-437256 qam5
7450250000-4.437256 qam6
8458250000-4.737256 qam7
9466250000-537256 qam8
10474250000-5.237256 qam9
11482250000-5.737256 qam10
12490250000-637256 qam11
13498250000-6.737256 qam12
14506250000-7.437256 qam13
15514250000-8.236256 qam14
16522250000-9.236256 qam15
17530250000-10.236256 qam16
18538250000-11.235256 qam17
19546250000-12.435256 qam18
20554250000-13.834256 qam19
21562250000-15.533256 qam20
22570250000-17.331256 qam21
23578250000-19.530256 qam22
24594250000-2426256 qam225

*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
bpswitch
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Re: Losing connection multiple times an hour for the past 2 days

Ok, I think I'll just wait to be contacted then.

Thanks for the help!

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bpswitch
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Message 6 of 6
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Re: Losing connection multiple times an hour for the past 2 days

I'd just like to mark this post as 'resolved'. We had an engineer visit earlier today to sort a problem via the main cabinet. 

Power levels & speeds are now Stable . 

Once again, thanks for the help. 

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