I initially opted for an engineer to come and install my virgin as I had moved to a new house and wanted to check everything was working ok.
After the appointment was cancelled, and the next appointment wouldnt be for 4 weeks I decided to change to a quick start package. Externally everything looked ok and so I was happy to do this. I explained to the person on the phone when changing it that I still wanted an engineer to check over things and possibly move the socket, and they said this would be possible after I had done the quick start.
While messing with the wall socket during the install it has come away from the wall very easily. I'm now in a position where the wall socket is loose, and I have no idea how I can get through to Virgin to get this fixed. I've tried ringing and the online help and just keep going round in circles. This is my last hope!
TIA