I initially opted for an engineer to come and install my virgin as I had moved to a new house and wanted to check everything was working ok.
After the appointment was cancelled, and the next appointment wouldnt be for 4 weeks I decided to change to a quick start package. Externally everything looked ok and so I was happy to do this. I explained to the person on the phone when changing it that I still wanted an engineer to check over things and possibly move the socket, and they said this would be possible after I had done the quick start.
While messing with the wall socket during the install it has come away from the wall very easily. I'm now in a position where the wall socket is loose, and I have no idea how I can get through to Virgin to get this fixed. I've tried ringing and the online help and just keep going round in circles. This is my last hope!
Welcome to our Community and thanks so much for your first post - I was sorry to understand that there was a delay with a manned installation and you opted for a self-install. I was also sorry to understand that there has been an issue with your wall socket.
I have located your account from here and as the account has been automatically activated upon receipt of your equipment, you will now need what is called a Manned Conversion installation. I am sorry to advise but this is something that only our Quickstart Installation team are able to action.
You can call them on 150/03454541111. You'll need option 3 from the main cable menu and then option 3 again. Please do let us know how you get on.