Virgin Media Community

[pippa_14]

I initially opted for an engineer to come and install my virgin as I had moved to a new house and wanted to check everything was working ok. 

After the appointment was cancelled, and the next appointment wouldnt be for 4 weeks I decided to change to a quick start package. Externally everything looked ok and so I was happy to do this. I explained to the person on the phone when changing it that I still wanted an engineer to check over things and possibly move the socket, and they said this would be possible after I had done the quick start.  

While messing with the wall socket during the install it has come away from the wall very easily. I'm now in a position where the wall socket is loose, and I have no idea how I can get through to Virgin to get this fixed. I've tried ringing and the online help and just keep going round in circles. This is my last hope! 

TIA

[Katie_WT]

Hi there @pippa_14

Welcome to our Community and thanks so much for your first post - I was sorry to understand that there was a delay with a manned installation and you opted for a self-install. I was also sorry to understand that there has been an issue with your wall socket. 

I have located your account from here and as the account has been automatically activated upon receipt of your equipment, you will now need what is called a Manned Conversion installation. I am sorry to advise but this is something that only our Quickstart Installation team are able to action. 

You can call them on 150/03454541111. You'll need option 3 from the main cable menu and then option 3 again. Please do let us know how you get on. 

Cheers

[pippa_14]

I'm all sorted now! Thank you for your reply.👍🏻