Virgin Media Community

[Chrisgimp]

How long can I get an extension isolator cable from vm ?

Do I need to book an engineer for this?

How would I go about booking one?

Thanks 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Natalie_L]

Hi Chrisgimp, 

Welcome to the Community and thank you for posting. 

We would be happy to assist  further with your request for a longer cable.

We would not order these for you but we can arrange for a technician to either relocate your equipment or conduct a rewire at your property. 

The visit would be charged at £25 and this would be added to the next bill generated following the appointment. 

If you wish to proceed with booking this, please reply to the private message that I have sent over to the purple envelope on the top right of this page. 

Speak soon,

[Natalie_L]

Hi Chrisgimp, 

Thank you for joining me on private message. 

I am happy our team have been able to assist you. 

Please do reach out if we can help in the future. 

Thanks,