Location of router

[elrasho]

Hello,

I am looking to switch over to Virgin next month, the 200MB, phone and TV package.

I really want the Virgin router to be located in the same location as my current one; in the landing upstairs. This is because I run an Ethernet cable from it to my room in the loft.

Will Virgin accommodate this or will I be stuck with having the router in a location the engineer wants to install it?

Thanks

[jpeg1]

You really, really need to get an extension with Plusnet, or a temporary mobile broadband connection.

[elrasho]

I'm actually thinking of cancelling with virgin media and sticking with Plusnet. The speed is slower but it's better than not having any Internet 

[elrasho]

Contacted customer services today and they said an engineer was at the cabinet on Friday and will finish the work by 7pm today.

I was told once they have finished their work I'll be contacted to confirm they are ready for the install day. Fingers crossed. 

[Roger_Gooner]

Once connected you have a 14-day cooling off period in which you can cancel your VM contract without penalty, so hang in there.

[elrasho]

Yes I'm just worried the engineers might not show up on the install date and I'm left with no Internet 

[Roger_Gooner]

As advised, do not cancel your contract with Plusnet until VM works.

[elrasho]

I have no choice, Plusnet are turning off their services on the install date as Virgin have told them I am moving to them. 

I will give it some time and if I haven't heard from Virgin about the pre install road work then I'll cancel with them, I can't afford the risk of not having any Internet if Virgin don't show up

[jpeg1]

Virgin should not be telling Plusnet to disconnect until they have replaced your connection.

[elrasho]

They have to so that Virgin can take over the phone line, I am moving my landline to them too. 

[jpeg1]

Only a working landline can be transferred, so your Plusnet line must stay until Virgin's phone is working.