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rmehta267
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Live chat has disappeared

Virgin's live chat is already a farce, with response times often exceeding 6 hours.

The live chat has now completely disappeared for me. I can no longer view my previous conversation, nor can I start a new one.

Has anyone experienced this before?

Virgin team -- please get your act together. I know Covid has meant you are short-staffed, but this is an absolute disgrace. I will be cancelling my subscription if this continues. 

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Z92
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Re: Live chat has disappeared

Live Chat disappears when there is too much load on the system and returns when the queue time has reduced.