Hello, sorry if this is is the wrong subject heading.
I am paying £51 per month for 108 MB and landline,I have been a customer for over 15 years. after the latest news of a price hike I have been looking around for deals.
To my surprise the same package to new customers is available to new customers for £27.99 per month(for 18 months) The same price as a BT package, albeit 80 MB per month.
The best offer I got from VM phoning customer retention's was £44 per month. What a joke. It seems that Virgin no longer value me as a customer. So I am afraid that after 15 years it will be Bye from me. I have had excellent service with only a few days loss of service in that time and I am sad to go.Having recommended 3 new.customers in that time.
Interestingly last year my father who is on exactly the same package as me, managed to get his down to £35 per month via a customer sales person(Scottish Donna) when I tried to get through to her the next day for the same deal , I couldn't find her, I was told by the person I did get through to that deals come up on their screen and that they have no choice but to offer the deal set by Virgin and she couldn't match that £35 price, only £44 per month. Strange. I don't mind paying a few extra pounds but not nearly an extra 40% over BT or Sky.
I would be grateful if any one knows once you have cancelled with Virgin , how long do you have to stay away to be classed as a new customer?
I will be following you at some point. I've found VM to be good for broadband, but absolutely shocking at prices for some. I'm fortunate to have both 100 VM and 80 VDSL BT, (work redundancy) so have no problems in cancelling VM when the time comes. For comparison they are fairly equal in actual speeds, but BT has less outages overall. Best of all, is the native IPv6 and low latency in BT which is great for gaming, which I occasionally do. 😉
Just check your distance from the BT Cab if you are getting FTTC as speed drops with distance. Some of the newer installations are FTTP, so no loss of speed.
Good luck with the move.!
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Thanks Adduxi. My BT Cabinet is about 200 yds from my house but I don't think FTTC is available. We are on the old telewest-Virgin cable network. I am quite OK with around 100 VM. I don't really like BT as when my Dad had BT broadband and phone, their customer service is shockingly bad. I cannot fault Virgin for their customer services on the phone or when they came to fix the phone line or fit me a new router. Usually I have no problems with loyalty to a brand but I have been with Virgin so long I will be sorry to go, When the new Virgin price rise kicks in that will mean that VM will be nearly twice the price as BT . Actually they are insulting people like me when they won't match the same price as they give to new customers. Disdainful a description that springs to mind
I am also on M100 tarif and the 12m promotion was ending in a month and price jumped from £25 to £49.
I called customer relation to negotiage and best they offered was £30 so I gave my 30 day notice.
A nice callback from retention team few days later and got a new 18months deal for only £16..yes £16 🙂
Only the retention team have authority to give you a good deal. I would try this method for negotiating.
Openreach prices are very expensive when you compare speed vs price.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q ............................................................................................................................ Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.
sayekm Thanks. When did you phone and get your deal? Was it this month? I am very surprised you got that for £16 that is unbelievable-well done. I did speak to customer retention's, she told me that they themselves can't give a specific discount, they can only give what they have on their screen. This months best deal she said was £44, when I said I was leaving I was put through to another "specialist" team member who offered me £43,
An update. I spoke to another customer retention lady and managed to get my bill down to mid thirty pounds, how ever I had to drop down to 50 MB's. But thats ok for now I can cope with that. Over all that will save £20 per month when the new price increase kicks in. Not as good as sayekm, I wonder if you have a phone line as well?
I find it's a mixed bag, I've tried going through retentions twice, the first time the best they could offer me was 50p a month off (which then was quickly followed by a £4 a month rise), then the next time they offered me the same deal as on the website, £62 a month.
retentions will offer the best they can and that can change day to day or hour to hour - you ring them and hope they have something that tempts you
outbound retentions are a different deal - they ring you and will [usually] have better deals - the offer is usually a one time offer - take it or not - they dont ring back usually
you cannot contact them and whilst any offer may be on your notes 'normal' retentions cannot offer it - afaik the only way they will contact you is if you have given 30 days notice - even then they may not - thats the risk you take
The change over was instant. I can see no noticeable difference between 50 and 100MB. I only need the internet for the usual browsing and you-tube.
The first bill will be for £27 per month then £35. So £5 per month more than BT's 67mb. However I am not sure whether BT would use my virgin copper cable from the Box( 100 yds up the street or use the phone lines)
In the end I had to call retentions 3 times over a few days, they pass you on again to a specialist, Natalie sorted me out. I'ts a compromise but all in all I am happy I didn't have to go through the hassle of changing supplier.
I am still irked that after 15 years loyalty I still have to haggle for a deal that's less than what a new customer can get. Regards.