Landline switch over

[Adrianjohn01]

I received my new phone connection to plug into my modem two weeks ago and I can't phone to complain as my phone hasn't worked for two weeks. 

And I haven't received any letters stating when it's going to be connected 

[Roger_Gooner]

You plug the RJ11 to BT adapter into the hub's TEL 1 port. If you need to call VM the number is 0345 4541111.

[Adrianjohn01]

I have plugged the adaptor in the modem and rebooted it and still doesn't work I'm at a loss as they said they would contact me with a switch over date which they haven't done.
I need to make important phone calls which I can't afford to do with my mobile

[goslow]

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@Adrianjohn01 wrote:
I have plugged the adaptor in the modem and rebooted it and still doesn't work I'm at a loss as they said they would contact me with a switch over date which they haven't done.
I need to make important phone calls which I can't afford to do with my mobile

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Is your former telephone connection (via the conventional telephone master wall socket) still working? Several recent topics on here have mentioned delayed switchovers.

If you log into the VM hub, do you see that 'Telephony' is showing as 'ready' or 'enabled' on the welcome page of the hub when you log in?

[Kain_W]

Hi there Adrianjohn01,

Thanks for your post and welcome to the community.

Just to clarify with the adaptor we have sent, have they advised of the switchover date?

If not does your phone still work wiithin the usual phone line?

Let us know,