Landline connection

[srb7677]

I was contacted by Virgin Media. They want to unplug my landline phone from my wall socket and plug it into my hub. They have arranged for an engineer to come and do this tomorrow, September 7th. But in the meantime they have sent me an adaptor thing with instructions to do it myself. So I now do not know if the engineer is even going to turn up and I do not wish to wait in all day on my only day off for nothing. I have tried to get through on the phone but it was hopeless and I gave up after losing the will to live. The adaptor they sent came with information including the fact that they will let me know when to plug in the adaptor. I have had no such information so far. I hoped to speak to a human being for clarification of these matters but apparently this involves waiting hours whilst listening to rubbish music. The service is so poor I am thinking of changing suppliers because the one thing I will not pay for is hopeless service.

[jbrennand]

Keep checking the landline if/when it goes dead just plug it into the socket on the Hub via the adapter and see if it is live,

[jpeg1 · Accepted solution]

There seems to be no consistency in the switchover arrangements. I received a printed letter (remember those?) giving me a date when it will happen - in November.

[Matthew_ML]

Hey srb7677, thank you for reaching out and I am sorry to hear about the switch over didn't go to plan for you.

We are currently swapping all our customers over to this way.

How did the visit do, did they manage to resolve everything out for you?

Please do let me know. Thanks 

[srb7677]

The engineer appeared on the appointed day and switched it over successfully.

No problems.

[John_GS]

Thanks for coming back to the thread srb7677

I am glad to hear everything has been sorted for you with the landline switchover.

Do pop back if you ever need anything

Best,