Whilst the service I have had has been ok of late the past few days I have intermittent broadband availability. Could you please advise what is happening with the fault in my area. I understand that it wasnt resolved in December and I received a further credit to my account but these past few days I have had to rely on my BT service!
So, and by way of update, despite receiving confirmation that the fault in my area was corrected I still have periods of slow and NO service. For Virgin to claim they are a communications business is a tad misleading.
Then, to add insult to injury, I received confirmation this week that my monthly charge is increasing c10%! I have since message the "Mod Team" expressing my displeasure at being charged more for an unreliable service and requesting details of whom to contact to cancel and I am still waiting for a response.
I need broadband for business purposes and have had to install BT broadband as a back up. Continued poor service and outages, coupled with the price increase, means I am off.
We are also experiancing the same issue that has been going on for Months now, we have had 4 new hubs, 2 engineer visits and been told countless times its "fixed" then its not fixed.
The virgin media hub is losing DHCP settings and signal back
Would counter to say you have a PE issue rather than an exchange issue going on here if there is a route being lost. Its not as though the signal isn't getting to the far end as the activity is still live. You will always have a level of Noise on the line (can go down the so call RAIN and SHINE issues but don't really invest in that).
Anyway my two Pence Worth (Cisco Certified CCNP Routing and Switching engineer)
But will just ride out the outages for a little while longer (At least until we can get a different provider in)