Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

LINE CORD ERROR

dw67
Settling in

on ‎20-12-2022 15:38

Hi I had my broadband and phone installed 4 days ago. Broadband keeps dropping and for the last 2 days my phone has the message. Line cord error. I have tried to reboot the hub several times but still no line. Please advise.

0 Kudos
3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎20-12-2022 19:02

Hi @dw67 

Are there any known issues?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

The Check Service Status is often only populated with details of wide spread outages.

 

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

jpeg1
Alessandro Volta
In response to newapollo

‎20-12-2022 22:45 - edited ‎20-12-2022 22:47

This sounds like two separate faults. Are you talking about the landline phone, which has to be wired to the Hub? If so check that it is still securely plugged in. 

- jpeg1
My name is not Alessandro. That is just a tag Virginmedia foisted on me.
0 Kudos

Alex_RM
Forum Team
Forum Team
In response to jpeg1

on ‎23-12-2022 09:28

Hi dw67,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your broadband and phone.

I've had a look at things from our side and everything looks to be set up correctly.

Can you confirm if you're phone is plugged into the back of the hub?

Have you rebooted the equipment and checked the wires are secure as jpeg1 has suggested?

Alex_Rm

0 Kudos
Top