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Settling in

Hi I had my broadband and phone installed 4 days ago. Broadband keeps dropping and for the last 2 days my phone has the message. Line cord error. I have tried to reboot the hub several times but still no line. Please advise.


Very Insightful Person
Very Insightful Person

Hi @dw67 

Are there any known issues?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

The Check Service Status is often only populated with details of wide spread outages.


You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

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Alessandro Volta

This sounds like two separate faults. Are you talking about the landline phone, which has to be wired to the Hub? If so check that it is still securely plugged in. 

- jpeg1
My name is not Alessandro. That is just a tag Virginmedia foisted on me.

Hi dw67,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your broadband and phone.

I've had a look at things from our side and everything looks to be set up correctly.

Can you confirm if you're phone is plugged into the back of the hub?

Have you rebooted the equipment and checked the wires are secure as jpeg1 has suggested?