Virgin Media Community

[GuildfordAsh]

Our house is a conversion and therefore currently doesn’t have a landline or any connection to it. So we opted for the broadband only option from VM. The Kier installation engineers have visited our home today and as there is a road outside our property they said they need permission to lay the cable, it’s about 30m from the main connection point. They said to call VM to discuss who to talk to get permission, after over an hour on hold the line went dead. 

Does anyone have any experience with this or know how to get permissions to lay fibre broadband cables? our installation date is 1st Feb which has been pushed back from the 18th January already, really need to get connected as we haven’t got any internet currently.

[Jonny-M · Accepted solution]

It's really the responsibility of the property developer to work with providers like Virgin Media and Openreach to install the ducting and chambers required to allow properties to be serviced. Presumably this hasn't happened and you are located on an unadopted road and now require a wayleave for Virgin Media to dig it up in order to supply you.

I can't see this being resolved any time soon as there will be a commercial aspect to the costs of the dig and if you're unlikely to ever generate a profit then they won't authorise the work. You should look at what your 4G options are on a short term contract to tide you over for now, this could take several months to sort out.