Keep me posted & We’re on our way

[Stephen93]

Been putting my post code on the Virgin Media website since May this year, initially it said “Keep me posted” then a month ago the website changed to “We’re on on way” I though we were near go-live as VM have installed an L3 cabinet, the one nearest me has all the electronics in which will supply our house, to my astonishment the website now says “Keep me posted” seems we’ve gone backwards, anyone know if this means there’s a delay?

[m33ddy · Accepted solution]

Hi Stephen

ive had the same issue lately! I was contacted by one of the VM crew on here who sent some emails out to find out about it. Whilst this was happening the postcode checker changed back to “we’re on our way” and today I received an email to say that Virgin was now available 🥳 signed up this morning with an installation date (although no prepull date 🤔) of 28/10/23.

From when the postcode checker changed back to Keep Me Posted till today has been approx 3 weeks, so hopefully you will hear soon too!

[Travis_M]

Hi @Stephen93 

Thanks for posting on our community forum and sorry to hear about the issue with our services being available

I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

Regards

[Stephen93]

Hi m33ddy, I’ve now received the email from Virgin Media saying they’re available in my area but only broadband & Stream, no tv or landline is that the same for you & you mention no date for pre-pull but what’s the 28/10/23 for?

[Stephen93]

Thanks Travis, no need now I’ve had the email to say Virgin Media is now available but only broadband & Stream, no tv or phone, I was hoping to get the 360 box, a bit disappointed 

[David_Bn]

Sorry to hear that we're not able to offer you the complete services at present @Stephen93.

Hopefully this can be altered in the not too distant future.

Thanks,

David_Bn

[Stephen93]

Never mind, I’m sure it won’t be long, this is a  Photo of the puck outside my house with tv written next to it

 

 

[m33ddy]

Sorry not been on the chats in a while. Yeah according to the website TV or home phone isn’t available in new expansion areas at first, although I’m not too bothered about either service if I’m honest. 

The 28/10/23 is the date for the Virgin engineer to come connect the external box into the house and to set up the broadband. But first it needs the cables pulled from the puck to the house and an external box fitted. No date for this as yet, although reading through the forums you don’t always get a date due it being contractors who just turn up whenever the feel like it, even if that’s after the connection date 🤦🏻‍♂️

[Sabrina_B]

Hi @m33ddy 👋.

Thanks for reaching out to us. Apologies on the delay in responding, do you require further assistance in this matter? Please let us know and we can have a look into this via private message. I have sent you an initial private message should you wish to follow it up.

Sabrina

[Roger_Gooner]

Broadband-only is provided in fibre areas using the latest XGS-PON technology, and it will take a while for TV and phone to be added (my guess in 2024).