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breed01
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Keep getting error connection refused when trying to access websites

Hi guys, strange one here. 

My Virgin broadband has been perfect for 2 years. I am on the 500MB package based in Ireland. 

2 days ago, suddenly, websites stopped loading intermittently and I get the black chrome screen saying This site can't be reached

If I refresh a few times it eventually loads

You can see it in action on this video https://www.loom.com/share/dc981f5bae7946e88259b8d4d2b3ed76?sharedAppSource=personal_library

This is happening across all devices and browsers, across Wifi and LAN connections direct to the Hub 3.0. I have the hub plugged into Google Wifi (however the issue is still there on LAN connections to the hub and on the Hub default Wifi so I dont think it's Google Wifi)

I have been on to tech support, they sent out a new hub, but I still have the same issue. 

So far I've tried

  • Unplugging and reconnecting all the wires
  • Only using LAN
  • Flushing local cache and DNS on devices
  • Disabling firewall on router

All to no avail. 

Some strange observations

  • Speed is still super fast - 480MB down, 49MB up
  • Zoom calls haven'y cut out once, or Facetime
  • Netflix, Nest cam and phone apps are all playing up. Sometimes wont connect at all, sometimes need refreshing. 

I'm at a bit of a loss how to fix. 

Any advice would be greatly appreciated. 

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