Menu
Reply
Highlighted
  • 23
  • 3
  • 0
On our wavelength
719 Views
Message 1 of 30
Flag for a moderator

Just joined and feel like leaving

I subscribed to broadband and a sim only plan yesterday, I called up today to upgrade my plan to with a TiVo tv but the staff was super rude, blunt and didn’t acknowledge a bleeding thing I said nor did she understand, she then put me through to customer services where I waited 28 mins just to speak to someone.

I haven’t received an email regarding my account number or anything regarding my new contract.

how difficult is it to get through to someone ?

i will call again later but just the once and if the phone don’t pickup and I’m there for 28mins, my next call will be to cancel all subscriptions.

p.s who hired these call centre agents ? I would do a much better job, if you feel unwell or have a problem with your outside life, then don’t come to work simple as that.

0 Kudos
Reply
Highlighted
  • 3.65K
  • 201
  • 611
Community elder
711 Views
Message 2 of 30
Flag for a moderator

Re: Just joined and feel like leaving

trust your gut feeling.
cancel just now, it won't get any better.
0 Kudos
Reply
Highlighted
  • 23
  • 3
  • 0
On our wavelength
703 Views
Message 3 of 30
Flag for a moderator

Re: Just joined and feel like leaving

The service is great I’ve uses virgin before, the broadband is fantastic but the customer service is so trash I’m gonna give it another go and if I experience something like that I’m just gonna cancel my subscription and get my mum to cancel hers and continue with talktalk np 👌🏼 

0 Kudos
Reply
Highlighted
  • 2.16K
  • 333
  • 846
Problem sorter
699 Views
Message 4 of 30
Flag for a moderator

Re: Just joined and feel like leaving

If you've just joined, you've only got 14 days to cancel without penalty.  And VM's early exit fees can be eye-watering, so make sure you don't get stung for those.

0 Kudos
Reply
Highlighted
  • 2.44K
  • 137
  • 242
Forum Team
Forum Team
690 Views
Message 5 of 30
Flag for a moderator

Re: Just joined and feel like leaving

Hi Turkishdelight1,

 

Thank you for reaching out to us in our community, I am sorry to hear that you haven't been able to change the package you want.

 

I would be more than happy to have a look into this for you, to do so I will send you an invite to a private chat please click on the purple envelope to accept.

 

Kind regards

 

Paul. 

Highlighted
  • 23
  • 3
  • 0
On our wavelength
646 Views
Message 6 of 30
Flag for a moderator

Re: Just joined and feel like leaving

Nah I’ve had virgin media before and I loved it, gaming streaming the whole lot was great, even when in arrears virgin media can call you and offer you to pay less than what you owe which I think is a great gesture.

 

i was just moody this morning and especially after my call experience I just blew up but I’m hoping to stay and take out broadband, TiVo tv, and a sim only tariff 👌🏼 

0 Kudos
Reply
Highlighted
  • 2.44K
  • 137
  • 242
Forum Team
Forum Team
603 Views
Message 7 of 30
Flag for a moderator

Re: Just joined and feel like leaving

Hi Erdem,

 

Thank you for your details and clearing security, I am sorry that you haven't been able to get this resolved yourself.

 

I have passed this on to a colleague on our oomph team, his name is Darren, he will call you today between now and 4pm.

 

Kind regards

 

Paul.

Highlighted
  • 23
  • 3
  • 0
On our wavelength
572 Views
Message 8 of 30
Flag for a moderator

Re: Just joined and feel like leaving

Yeah he called me Saturday morning 08:49 😆 I missed the call unfortunately I was asleep but it’s cool I’m gonna try give a call today.

 

have a nice weekend.

0 Kudos
Reply
Highlighted
  • 2.44K
  • 137
  • 242
Forum Team
Forum Team
566 Views
Message 9 of 30
Flag for a moderator

Re: Just joined and feel like leaving

Hi,

 

Darren has advised it is the PIC (pre install cancellation) team that you need to speak to not customer care or customer relations, they will be able to amend the order.

 

Please try 0345 454 1111 options 3 then 4.

 

Kind regards

 

Paul.

 

 

0 Kudos
Reply
Highlighted
  • 23
  • 3
  • 0
On our wavelength
562 Views
Message 10 of 30
Flag for a moderator

Re: Just joined and feel like leaving

Thank you will do 👌🏼 

0 Kudos
Reply