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Hiren03
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On our wavelength
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Just a feedback to the engineer visit and shocking find

Hello,

I had a engineer visit me today due to on-going fault with my hub4 and existing VM boradband line, when Craig the engineer came around, he tested the line, looked at the demarc for my VM phone and broadband line, apparently the minute he took the box off, the lines crumbled and i have no phone line at the moment so he has requested a new phone line be put in as well as get my coax cable line checked as this could also be on its way out.

Craig advised me to wait for hub5 and run the hub 4 in modem mode if i have another router as hub4 isnt strong enough to handle over 5-10 devices, he has given me a new hub4 which is better than first batch so im glad he took care this!

I would like to say big thank you to Craig, at least Craig was honest and upfront about the real issue which as a customer i would rather like and not cancel and go somewhere else, i just needed to know the real issue even if it isnt good on VM side, id rather wait for a solution. Please if a mod can pass my big thank you to Craig, it would mean a lot to me as he not solved one issue but two. broadband and telephone line

jbrennand
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Message 2 of 6
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Re: Just a feedback to the engineer visit and shocking find

Waiting for a Hub5 is not a good strategy, subsequent Hubs (from SH1 onwards) have not improved in that respect at all. If the Hub4 is not suitable in any way for you, then his advice to go into modem mode with your own equipment is correct. I did it 20 years ago and its been fine ever since.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Z92
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Message 3 of 6
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Re: Just a feedback to the engineer visit and shocking find

The other advantage of using your own router is that if you decide to change your ISP in the future you don't have to reconfigure everything, as the router they are connected to will still be there and functioning as normal.

My next ISP for example only give me a single ethernet socket, there's no router, WiFi or hub involved, so you need your own anyway.

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Tudor
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Message 4 of 6
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Re: Just a feedback to the engineer visit and shocking find

Nobody knows what the Hub5 will bring. As VM have publicly said that the will convert all connections to FTP it may be fibre only, but then what about the TV. You cannot second guess what they will do, only wildly speculate.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Zach_R
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Message 5 of 6
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Re: Just a feedback to the engineer visit and shocking find

Hi @Hiren03,

I am so sorry to hear of your connection issues that you've been facing with your Hub 4 recently.

Regarding the visit from the engineer, I'm glad to hear that they've been able to offer a road to a resolution for you. Did they state when the additional work that you've mentioned will be going ahead?

Thanks,
 



Zach - Forum Team


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Brava210
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Re: Just a feedback to the engineer visit and shocking find

IPTV ?........ 😉

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Virgin BB 200, Hub 3, 3 x V6, TP-Link Deco AX20 x1, M5 x2 - United Artists/Telewest/VM Since 1990
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