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Jbavidge1
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Just Moved Flats and Old virgin account was never cancelled at this property

Hi all,

I’ve just moved into my new flat and when I ordered my broadband I got this email

We've taken a look at your order and we've noticed that there is already a Virgin Media account at the address you gave us in somebody else's name. That means we won't be able to deal with your order just yet. 

We've tried calling you already, but it looks like we were trying at the wrong time. So please look out for our call and we'd be delighted to get you up and running.

but I have not received any calls and cannot get through to speak with someone at Virgin. How can I check the current order status and if there are any delays in getting my broadband set up?

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Christy_D
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Re: Just Moved Flats and Old virgin account was never cancelled at this property

Hi there

Let me help with this,

I'll pop over a private message to take some details and further assist

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Jbavidge1
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Re: Just Moved Flats and Old virgin account was never cancelled at this property

Sounds good
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