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Junction Box Disappeared - need replacement

fiMac133
Joining in

on ‎31-05-2023 07:50

Ive just noticed that the junction box on the front of my house has disappeared. Must be pretty recent as the exposed wires are like new. 

I cant see online how to get this replaced or a contact and im worried that the exposed wires may get damaged. Please can someone advise.

 

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4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

on ‎31-05-2023 10:05

Please post a photo to allow VM to assess the damage.

If you wait here a day or two a VM Mod will pick this up and arrange with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

fiMac133
Joining in
In response to Adduxi

on ‎31-05-2023 10:55

20230531_105320.jpg

 

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Ashleigh_C
Forum Team
Forum Team
In response to fiMac133

on ‎02-06-2023 11:30

Hi there @fiMac133 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I'm so sorry to see there has been damage to your outdoor equipment and I would be more than happy to take a look for you and get an engineer booked. 

I will pop you a Private Message so we can arrange this now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

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Ashleigh_C
Forum Team
Forum Team
In response to fiMac133

on ‎10-06-2023 11:41

Hello again @fiMac133 

Thanks so much for your private message and confirming your address, I have now booked you a visit for your omnibox– you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
 

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