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It’s been 5 months!

I signed up to Virgin on the 20th of June and I still haven’t had my services! I’ve asked on here for help yet I never seem to get anywhere! It’s beyond a joke this now! Can someone please tell me what the hell is going on? 

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Message 2 of 9
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Re: It’s been 5 months!

Did you get a contract letter?  Or an installation date? 

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Message 3 of 9
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Re: It’s been 5 months!

looking at your other thread you have said that VM sent you a letter saying they were cabling the area but you are on a private road.

VM will not install on a private road so you will most likely be skipped and be non-servicable

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Re: It’s been 5 months!

That’s not correct. The area is already cabled, the letter was to ask if any of the residents had any objections to them digging the road. We had someone come look at the ducting in the area and then someone else came out and they said the ducting needed re doing even tho 20 plus houses are connected to the network via that duct. The whole process went quiet and then About 5 weeks ago it started again. It has been okayed again they had the obvious permit to dig the 3 meters but they need to dig 5. This issue is not anything to do with a private road etc. It’s the length of time in which it’s taking. I could of dug a 5 meter trench with a spoon by now.

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Message 5 of 9
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Re: It’s been 5 months!

"I could of dug a 5 meter trench with a spoon by now."
not legally!

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Message 6 of 9
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Re: It’s been 5 months!

It can take 2 months to dig a 5 inch hole as soon as the council gets involved considering what's currently going on in the country. 

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Re: It’s been 5 months!

Haha, I know that. Still doesn’t solve the problem. 

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Re: It’s been 5 months!


@Bw87 wrote:

Haha, I know that. Still doesn’t solve the problem. 


Correct, but if they have a permit for a 3 meter hole and they need a 5 meter hole, then they need another permit so still need to wait for the council, which could take 6 - 8 weeks. 

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Re: It’s been 5 months!

Yes 6-8 weeks not 5 months. 

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