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Jasminea
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Issues with connectivity across multiple devices

Internet connection will drop multiple times a day. Sometimes it's so slow the session will time out. The only good time there is a connection is in the same room as the router, even though we have a booster. Checked activity and there is all the below:

Any help would be great! thank you! 

10/12/2020 04:03:22ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
07/12/2020 21:26:6criticalNo Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
06/12/2020 19:41:18Warning!RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 02:04:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
04/12/2020 02:03:58ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=xxx;CMTS-MAC=xxxbc;CM-QOS=1.1;CM-VER=3.0;
01/12/2020 07:30:20criticalNo Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
30/11/2020 20:20:2noticeLAN login Success;CM-MAC=xxx;CMTS-MAC=0xxx;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
30/11/2020 19:39:46noticeLAN login Success;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
30/11/2020 19:26:48Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
30/11/2020 19:04:58noticeLAN login Success;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
30/11/2020 19:04:47Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=xxx;CMTS-MAC=0xxxc;CM-QOS=1.1;CM-VER=3.0;
30/11/2020 18:50:27noticeLAN login Success;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
29/11/2020 05:13:57criticalNo Ranging Response received - T3 time-out;CM-MAC=xxxCMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0;
28/11/2020 12:55:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxxCMTS-MACxxx;CM-QOS=1.1;CM-VER=3.0;

 

 

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jbrennand
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Re: Issues with connectivity across multiple devices

You haven't said - are your connection difficulties only evident when using wifi connected devices or are those connected by ethernet cables also affected at the same time ?

If you dont know can you check on a computer/laptop connected directly into the Hub on a Cat5e or "better" ethernet cable

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Jasminea
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Re: Issues with connectivity across multiple devices

Hi John!

Sorry, this is only wifi connected devices!

Ethernet works fine. 

Thanks! 

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Z92
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Re: Issues with connectivity across multiple devices

Have you tried relocating the booster? 

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