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Jake090603 · ‎07-09-2022

Hi, so my new router came yesterday and it’s not compatible with my current mains plug in.
so I found a number to phone virgin media and I booked in an engineer however I’m worried it wasn’t a legit number and my app hasn’t been updated to say about my appointment .
The number was 0800 052 1734
Thanks in advance

nodrogd · ‎07-09-2022

This is the correct number for the pre-install teams. Pre-installs are done by third party contractors who do all the external works. The internals are then completed by Virgin employed techs, & this is the appointment you should eventually see.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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nodrogd · ‎07-09-2022

This is the correct number for the pre-install teams. Pre-installs are done by third party contractors who do all the external works. The internals are then completed by Virgin employed techs, & this is the appointment you should eventually see.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Jake090603 · ‎07-09-2022

That’s great, Thankyou

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