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Issues setting up account

I posted yesterday as I'd been advised that an account already existed at my new address. This was sorted and I had a phone call to state the previous account had been closed. The agent was going to set me up over the phone but couldn't due to me having an offer via Eden red. The agent told me to put through another order however now I've had another email stating that virgin wish to get in touch as I already have an order! I'm desperate to get my internet sorted asap as I am working from home, but no contact details were given. Is there any way for me to just get my internet sorted?! 

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Re: Issues setting up account

Unfortunately there is often confusion when an installation order goes through a third party  as the records do get confused.

Your best bet is probably to wait until a staff member picks up this thread. It can take a day or two.

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