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Dean-94
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Issue with white box

Hi, i have an issue with the white box that the coaxial cable fits into, we’ve had some work done and the port that the cable plugs into has broken off, how do I book an engineer to get this fixed as I can’t find anything online

 

thank you

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japitts
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Re: Issue with white box

The method for reporting service faults is the same as always - calling 150 (from a VM phone) or 0345 4541111 (from any other phone) and choose the options for "I have a fault".

Although they'll want to know what I'm wondering - what box this is and what services are affected? You can check Virgin's TV boxes here and Superhubs/routers here 

This sounds like a splitter or isolator I suspect, but installations aren't my expertise and others around here will know better.

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John_GS
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Re: Issue with white box

Hi Dean-94

 

Thanks for posting and welcome to the community.

 

I can see you've spoke to the team since posting and we've booked in a tech visit. 

 

Please do let us know how the visit goes.

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Dean-94
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Re: Issue with white box

Hi, this has been sorted now

 

thank you 

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Kath_F
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Re: Issue with white box

Hi Dean-94, 

Thanks for coming back to us and updating the thread 🙂

We're really glad things have been resolved for you now. If you do have any further issues, please pop back and let us know so we can help further. 

Take care and enjoy your weekend. 

Thanks,

Kath_F
Forum Team




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