Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
128 Views
Message 1 of 6
Flag for a moderator

Issue with set up

Hi,

I have plugged my router in but the bottom light is flashing green. When I checked my status on the website it says I have been disconnected. I have now been waiting to speak to an operator for 45 minutes and ongoing. 

Thank you,

Andrew

0 Kudos
Reply
Highlighted
  • 1.35K
  • 103
  • 191
Knows their stuff
117 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: Issue with set up

OK, let us know when you get through and what they say. 

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
115 Views
Message 3 of 6
Flag for a moderator

Re: Issue with set up

Just on the phone now.

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
106 Views
Message 4 of 6
Flag for a moderator

Re: Issue with set up

The operator has said that my account has now been activated but will need to wait up to an hour for it to take effect. 

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
62 Views
Message 5 of 6
Flag for a moderator

Re: Issue with set up

Well, that's rubbish! 2 hours has now passed and it is still flashing green. Looks like I am going to have to ring again tomorrow and be on hold for an hour. What a great start to my Virgin Media experience this is. 

0 Kudos
Reply
Highlighted
  • 1.72K
  • 80
  • 134
Forum Team
Forum Team
23 Views
Message 6 of 6
Flag for a moderator

Re: Issue with set up

Hi Mrpotts73,

thanks for your post,

I ahve checked remotley and everything looks fine can you please let us know if you are still experiencing these issues?

thanks,

Zoie

0 Kudos
Reply