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benjamin_hunt66
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Issue with router - do i need an engineer visit?

16/08/2021 17:59Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******7;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=********;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:58Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:58noticeLAN login Success;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:57Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:57Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:57Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:57Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:56Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:56criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:55Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:53Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:52Warning!RCS Partial Service;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
16/08/2021 17:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*******;CMTS-MAC=*******;CM-QOS=1.1;CM-VER=3.0;   
Downstream bonded channels     
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
11387500001.535256 qam1
21467500001.234256 qam2
3154750000134256 qam3
41627500001.735256 qam4
51707500002.238256 qam5
61787500002.238256 qam6
71867500001.538256 qam7
81947500001.740256 qam8
92027500001.740256 qam9
102107500001.940256 qam10
11218750000240256 qam11
122267500002.240256 qam12
13234750000240256 qam13
142427500001.540256 qam14
152507500001.940256 qam15
162587500001.740256 qam16
17266750000240256 qam17
18274750000240256 qam18
192827500002.240256 qam19
202907500002.240256 qam20
212987500002.440256 qam21
223067500002.240256 qam22
23314750000240256 qam23
243227500002.240256 qam24
      
      
Downstream bonded channels     
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors 
1Locked35.7265262353621 
2Locked34.9180776403506 
3Locked34.2118347789462 
4Locked35.4161809432281 
5Locked38.96270559409 
6Locked38.94065720123 
7Locked38.98559285117 
8Locked40.93308310903 
9Locked40.3118291571 
10Locked40.986010 
11Locked40.91750 
12Locked40.980 
13Locked40.350 
14Locked40.992027 
15Locked40.93917270 
16Locked40.93899447 
17Locked40.97581 
18Locked40.91690 
19Locked40.9820 
20Locked40.9300 
21Locked40.9120 
22Locked40.9230 
23Locked40.94870 
24Locked40.9340 
      
Upstream bonded channels     
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
14620000042.3512064 qam2
25370000042.8512064 qam1
33260000041.5512064 qam4
43940000042512064 qam3
      
      
Upstream bonded channels     
ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Richw1982
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Re: Issue with router - do i need an engineer visit?

What is the issue your having?

I work for VMO2 but all opinions are my own and are based on my own experiences
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John_GS
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Re: Issue with router - do i need an engineer visit?

Hi benjamin_hunt66

 

Thanks for posting.

 

I can see you've spoke to the team tonight since posting and they have advised you to monitor the connection. 

 

Please do so over the next 3 days and let us know if any better

 

Kind regards,

John_GS
Forum Team


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