We actually had someone turn up today. I was told on the phone, it was to do a survey. He arrived with the face of a slapped arse. Really didn't want to be there and zero customer service.
He knocked on the door. I open and say hello.
"I'm from VM what do you want?"
My other half was like... what? You knocked on my door. I was told you were coming to survey.
"We are waiting on cables to be laid. We cannot do anything else. I'm here because you complained. If you don't want anything then you've wasted my morning"
And with that he left.
No sir, I didn't request you, I requested service when I was promised it.
Same as everyone else, I get spiralled back and forth between people saying they don't know what's happening, and no one doing anything to resolve anything or commit to anything.
Even something small as saying... we are really sorry, here's an unlimited dongle for you that will continue until your wired is sorted.
Would literally cost them pennies and keep customers sweeter. It's unbelievable how many people on this forum alone have been left in the dark and not helped at all