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Issue setting up Hub 3.0

Hi, I've been trying to set up my new WiFi hub but for some reason after connecting to the WiFi it shows a connection error message, if i attempt to fix the issue on this screen nothing happens.

The router shows a white light at the bottom and green flashing arrows and has been left like this for 2 hours with no change. It has also been restarted multiple times which leads to the same issue 

Thank you for any help.

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Re: Issue setting up Hub 3.0

Did you follow the instructions to call in to "activate" it on your account?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Issue setting up Hub 3.0

Hi,

Inside of the instruction booklet that came with it, it says that new boxes will automatically activate when correctly installed and did not provide a number to call. I did try calling in on the ordinary support number but there was no response probably due to covid delays.

If there is a specific number to call and you know it please let me know 

Thank you 

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Re: Issue setting up Hub 3.0

You have 3 options to activate VM equipment – I’d try all 3!

1) The equipment activation number is... 0800 953 9500 - calling at 08.00 gives the best chance of getting through but try others too

2) Or, due to loss of support staff a text service has been set up - send details of your issue and include your account number to - 07533 051809 - responses are much slower though

3) A VM person should respond on here when they pick it up.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Issue setting up Hub 3.0

Hi,

Was this resolved for you?

Thanks,

Dean  M


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Issue setting up Hub 3.0

Unfortunately not yet, I tried to call in and message but got no response after a couple hours of waiting. I was going to try again later

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