Virgin Media Community

[I5crazy]

Hi I have just got off the phone to Virgin media and requested a new isolator cable as the one supplied is faulty upon install. I have been told I cannot be sent this item as I haven't been a customer for 30 days. So I've been a customer for 3 days and I will have an unreliable connection until late March. I have 3 people working from home currently and this is not acceptable virgin media!!! Is there anyone who can help me get an isolator cable please? My diagnosis is 100% and this cable is faulty when moved. Thanks in advance

[sayekm]

Since you within the cooling period call retentions team to cancel the service and give that reason.. you be surprised how fast a engineer appointment is booked.

Also good idea to ask engineer for a spare cable..very handy in future 😁

Wait my bad..you already 30 days 😥