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Isolator cable doesn't fit wall socket

 

Hi,

Do i need an adapter for this socket or a different box installed?

I have a virgin media phone socket but these are the only wall sockets in the house

Many thanks

Emily

20190506_065156.jpg

20190506_064454.jpg

 

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Re: Isolator cable doesn't fit wall socket

thats not a VM socket - looks like a normal areal socket - the silver isolator sticking out of the wall at the right is what you need to be looking at - it looks to have a screw isolator cap on it - take that off and the cable should screw or push un

if it works then you are running - its a bit crude and a mess it should be in a box - gove them a rinag and ask for a tech visit - you might have to if you cannot get it working - just say theres a fault and they should book a visit - dont let them charge you

best people are

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

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Tony
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Re: Isolator cable doesn't fit wall socket

Hi

its similar to the above query but I have nowhere to plug my isolator cable into!!

My parents have the virgin mobile phone socket but nothing coming out of it!

They are having just broadband for their mobiles etc

Does an engineer need to come and fix some sort of adaptor 

many thanks if someone could help

👍

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