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mh81d
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Is there anyone from Virgin here that can help?

I had recently ordered a Virgin package, which now I wish to cancel and the reason for that is one of the engineers had arrived and pretty much said they cannot install it as I live in a second floor maisonette and there is no Virgin cabling within the house and I am fed up with this so I am looking to cancel and I am sure of it now, but I cannot get through to customer services, waiting half an hour then being hung up on, please if anyone from Virgin help me right now it would be appreciated.

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jbrennand
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Re: Is there anyone from Virgin here that can help?


Call it in on 150 (VM Phone) or 0345 454 1111 or (any other phone) - follow options 1-1-4-4 "Thinking of leaving" when you should get through to the people who can help you sort it.
Calling at 08.00 midweek -- is the best time - although people are still reporting getting through fine at other times with no long waits. I got through in less than 30' last week.

You can also text them on 07533 051809 include account name/number and what the issue is – replies may take a bit longer

A VM person should pick this up here and respond, but it can take several days for them to get here.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jpeg1
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Re: Is there anyone from Virgin here that can help?

If the engineer said an installation isn't possible they would have cancelled it anyway. 

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