My instillation date has been put on hold. Apparently an engineer came out today to look at the outside of the property. The lady at customer service who I spoke to transferred my call to the engineer but after a lengthy wait on hold I had to hang up as I am at work. I need to know what is going on. We now have no internet, a huge problem as my husband works from home.
I’m very angry as the postcode search informed me the broadband was available in my area. We need this connected ASAP or we will be forced to cancel and look elsewhere as we cannot wait weeks for installation with no internet.
Firstly my apologies for the different threads that I created. Things kept changing and I realise now I should have remained in the same chat rather than starting new ones.
Most importantly thanks to all of you who have offered advice. I haven’t managed to gather any new information about what is happening but plan to make some calls soon.
I did install the Virgin app and I appear to have a rolling service request appointment. I’ve also noticed a blue string going down inside the CATV hole at the end of my drive. Fingers crossed 🤞 we will have internet again soon.
One question I do have is: Do I need to book a new instillation appointment or will this be done for me?