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Is my BQM Normal

Hi All

I have just Joined VM and still in my 14 day cool Off. I started with a lot of stop start downloads and freezing connections. Since talking to VM about the problem, it has got a lot better and by nothing done by me. I have set up a Broadband quality monitor and would like to know if this looks OK. The Red dropout was caused by VM Changing my IP so I edited the BQM to the new address.

I have a M100 package and get varying speeds seen from my speed test Last night after changing the BMQ Monitor.

Also Nothing has been connected to the Hub3 I.E Wireless or Lan since the speed test. 

Thanks for any advice.

BQM Link 

SpeedTest 

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Re: Is my BQM Normal

Other than the loss of connection between 2am and 3:30am all looks ok.

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Re: Is my BQM Normal

The high latency spikes, and a relatively wide average "fringe" suggest a rather noisy connection to me, and I suspect it wouldn't take much to tip it over into nuisance levels of unreliabiliity.  Gaming is going to be possible, but you will notice the effects of the rather disappointing latency.

This (my BQM) is what you should be seeing:

My Broadband Ping - VM number 2

I would be surprised if VM can sort this out within your cooling off period, so make a careful choice on how to go forward, depending on what your alternative options are.  Usually VM can sort out rough connections, but very occasionally they never manage it, no matter how many technician visits are made.   If you have to engage with VM's telephone support, you'll possibly realise how the company came to earning such winning customer scores and (not) glowing accolades on Trustpilot or ISPReview. 

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Re: Is my BQM Normal

I'd expect to see spikes when using the connection's full bandwidth:

42fe79d0d3b5ea8ca3d18a55c1c4f963de732afa

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Re: Is my BQM Normal

Thanks for that carl

I've been trying to find out what a normal BQM for VM looks like but they are hard to track down. I have a Deco M5 Mesh installed but when its in Router mode and VM in modem I cant get the BQM to work. Ive put the Deco in AP mode so I can get the monitor to work. If its OK I can go back to Full Deco router mode.

Should I open a new thread to see if anyone has a BQM setup with the Deco M5 in router mode?

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Re: Is my BQM Normal

It's probably blocking ping requests.

It doesn't look like a feature you can turn off:

https://community.tp-link.com/us/home/forum/topic/211916 

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Re: Is my BQM Normal

Might have jumped the gun me thinks. There seams to be a lot of latency/noise when I'm not even using it, compared to others. I'm not a gamer just downloads, Netflix and catch-up. I had a smooth ride with BT but at 50Mbs only (but solid any time) but a little slow.

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Re: Is my BQM Normal


@casey2k wrote:

Might have jumped the gun me thinks. There seams to be a lot of latency/noise when I'm not even using it, compared to others. I'm not a gamer just downloads, Netflix and catch-up. I had a smooth ride with BT but at 50Mbs only (but solid any time) but a little slow.


Let's have a look at the router stats:

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

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Re: Is my BQM Normal

@casey2k Should I open a new thread to see if anyone has a BQM setup with the Deco M5 in router mode?

The BQM I posted is for a 200 Mbps connection with a Deco M4, and the hub in modem mode.  The M5 will boffer similar latency performance on a properly working connection, though I don't think your is.

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Re: Is my BQM Normal

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 402750000 4.4 40 256 qam 25
2 186750000 7 38 256 qam 7
3 194750000 6.5 38 256 qam 8
4 202750000 6.1 38 256 qam 9
5 210750000 6 38 256 qam 10
6 218750000 6 38 256 qam 11
7 226750000 5.8 38 256 qam 12
8 234750000 5.5 38 256 qam 13
9 242750000 5.4 38 256 qam 14
10 250750000 5 38 256 qam 15
11 258750000 5 38 256 qam 16
12 266750000 5 38 256 qam 17
13 274750000 4.8 38 256 qam 18
14 282750000 4.9 38 256 qam 19
15 290750000 5 38 256 qam 20
16 298750000 5.4 38 256 qam 21
17 306750000 4.9 38 256 qam 22
18 314750000 4.9 40 256 qam 23
19 322750000 4.6 38 256 qam 24
20 410750000 4.5 38 256 qam 26
21 418750000 4.1 38 256 qam 27
22 426750000 4 38 256 qam 28
23 434750000 3.5 38 256 qam 29
24 442750000 3.2 38 256 qam 30

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 16 0
2 Locked 38.6 12 0
3 Locked 38.9 14 0
4 Locked 38.6 21 0
5 Locked 38.9 15 0
6 Locked 38.9 9 0
7 Locked 38.9 8 0
8 Locked 38.9 12 0
9 Locked 38.9 9 0
10 Locked 38.9 12 0
11 Locked 38.9 16 0
12 Locked 38.9 10 0
13 Locked 38.9 12 0
14 Locked 38.9 10 0
15 Locked 38.9 12 0
16 Locked 38.9 72 0
17 Locked 38.9 9 0
18 Locked 40.3 13 0
19 Locked 38.9 14 0
20 Locked 38.6 9 0
21 Locked 38.9 10 0
22 Locked 38.9 16 0
23 Locked 38.9 18 0
24 Locked 38.6 29 0

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