Virgin Media Community

[stni]

Hi,

I hope a recent new customer or Virgin Media could clarify this.

I have an installation slot booked with Virgin Media on the 9th of December. An engineer will be coming to set up a fibre connection at the flat I am moving to. This seems to be the standard procedure for new customers. However, it is not clear whether the connection will be available immediately after the engineer completes the installation. Previously, when signing up with new ISP I've had to wait 10 days for "switching" to take place.

Will the connection be available immediately after the installation? Or is there a delay between the installation and the time I can access the internet?

Thanks!

[MikeRobbo · Accepted solution]

Normally the internet is available once the engineer has finished the install, be firm and don't let the engineer go until your are getting the contracted speed on an ethernet connection.

[Z92 · Accepted solution]

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@MikeRobbo wrote:

Normally the internet is available once the engineer has finished the install, be firm and don't let the engineer go until your are getting the contracted speed on an ethernet connection.

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But remember that keeping them hostage may not work too well for you either 🙂 I had to let them go so they could go play in the cabinet, or at least that's what they said... to be fair, connection was fine about a week later. 

[MikeRobbo · Accepted solution]

If you are paying an installation fee you have every right to expect the line to be working to contracted values.

[Z92]

Completely agree with you Mike, but people need to remember that it might not be possible to always do it "there and then". 

What most people don't realise is that the contract starts on the day of installation, so if your connection isn't up to standard within 14 days then hand in your cancellation form and go elsewhere before you are locked in for 12/18/24 months. 

[MikeRobbo]

If you opt out within the cooling off period do you still have to pay the installation and connection ?