Virgin Media Community

[MinheLin]

The website said that virgin media is avaliable in my poscode, yet when we finally had the engineer come to install the hub, he had said that there was no cabling to be found to connect to our property. We had contacted customer service, which had said that Virgin cannot be installed in our area, generally really confused at the moment.

[jb66]

Sounds like there was an error on the website perhaps 

[MinheLin]

Yeah, but the thing is that other websites also suggest that virgin is avaliable in my area, I am currently awaiting a response from Virgin Media after the failed installation

[Roger_Gooner]

It's possible that there is no capacity in the cabinet, and a forum team member should be able to check this.

[MinheLin]

How do I get a forum team member to check this?

[Roger_Gooner]

Just wait and one should come around.

[MinheLin]

Oh okay, thanks for replying

[BumbleVMTech]

Hi if you could PM me your Postcode and House number I will have a look at this for you

Regards

Rich

[DerrickVMTech]

Good evening 

If you could send me a private message with your full address on I'll take a look for you

It is possible it is available however the property has not been released as of yet or something else the matter with the address

Let me know and ill check for you

Regards 

Derrick