Just to check there is a limitation on what the passwords can be on VM you can only have a maximum of 10 characters and it can only contain letters uppercase and lowercase, and the numbers 0 to 9 and the password must start with a letter.
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I had the same problem when I tried to change my password in order to strengthen it. I haven't "followed the clear instructions" because there aren't any - see below. I scrolled down the whole page.
Given that an email address can provide access to reset the passwords of many accounts that are registered with it, a restriction of 10 characters, letters and numbers only, is really too limited to provide the level of security that I would expect. I may have to change provider ☹️