Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
122 Views
Message 1 of 2
Flag for a moderator

Intimidating Installation Team

I have had an installation team turn up unexpectedly this morning to replace the internet cable under the garden. They were incredibly aggressive and intimidating in what was supposed to a simple re-run of the cable that we have been waiting for the past six weeks.

They left having disconnected it and taken away a part so we have now had no internet for the day.

I have spoken to the support team who seemed far busier with other matters and we have not received any further communication from anyone.

I don't understand how Virgin Media can subcontract to such a work force and to be honest a pretty disgraceful and nasty business whilst now unable to carry out my work for the NHS and yet I am supposed to pay for this service.

 

0 Kudos
Reply
Highlighted
  • 6.08K
  • 310
  • 539
Forum Team
Forum Team
38 Views
Message 2 of 2
Flag for a moderator

Re: Intimidating Installation Team

Hi janehockey

 

Thanks for posting. I am sorry to hear of this and also for the delayed reply.

 

I can see that since posting you've spoke to the team and we've got an engineer visit booked in for you. 

 

Please let us know how the visit goes or if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply