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JosieC11
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Internet won’t connect - new customer

We are new customers and we had our box delivered on Thursday, got an activation text on Friday but the internet will not connect.

we have gone round in circles trying to get hold of Virgin Media for answers.

We are in SW London and there isn’t anything saying there’s problems in our area.

we rely on the internet for work!

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jbrennand
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Re: Internet won’t connect - new customer

What are the lights on the Hub showing/doing?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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