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Abbie112
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Internet was supposed to be switched on today

Hi there,

I've just moved into a new apartment that has VirginMedia installed already as part of the rent package. I signed up for everything and set the date for my internet to be switched on as today (24/4/21), between 9am and 5pm. It's now 6:30pm and I've had nothing. I have no email confirmation of date and time, just that it will be switched on 'the date agreed with the landlord'. I can't register an account to check the progress because I haven't received any welcome packs or emails whatsoever. Yes, I've tried switching it off and on again, with the switch on the back, taking the plug out of the wall, unplugging everything and trying again. I've tried plugging my computer into the ethernet port on the back to try and manually change the router settings at 192.168.0.1, but just stuck on the 'Update in progress' page. Phone lines not open on weekends, can somebody please advise?

Thanks

 

 

 

 

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jb66
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Re: Internet was supposed to be switched on today

Did the landlord give you the new hub that comes with the package?

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Christy_D
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Re: Internet was supposed to be switched on today

Hi there

Thank you for reaching out to us

I'll pop you a private message to see what we can find out for you.

Thanks

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Abbie112
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Re: Internet was supposed to be switched on today

Yep, everything came with the apartment and I had to do an online sign up thing to get it activated

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Ayisha_B
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Re: Internet was supposed to be switched on today

Hi @Abbie112,

 

Welcome to our Community Forums and thanks for posting. 

 

Did you manage to check the PM @Christy_D sent you?

 

Do you still require our help?

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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