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Allie-B
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Internet unresponsive

Hi,

Internet has been slow and unresponsive for hours at a time since Monday (28/11) - makes Tier 4 home working annoying 😞

My BQM 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11550000003.740256 qam3
2139000000340256 qam1
31470000003.540256 qam2
41630000003.540256 qam4
51710000003.540256 qam5
61790000003.240256 qam6
71870000003.240256 qam7
81950000002.740256 qam8
92030000002.538256 qam9
102110000002.238256 qam10
11219000000238256 qam11
122270000001.238256 qam12
132350000000.438256 qam13
14243000000-0.238256 qam14
15251000000040256 qam15
162590000000.240256 qam16
172670000000.438256 qam17
18275000000140256 qam18
192830000001.438256 qam19
20291000000238256 qam20
212990000002.538256 qam21
22307000000340256 qam22
23315000000340256 qam23
243230000003.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.950
2Locked40.940
3Locked40.350
4Locked40.3200
5Locked40.9180
6Locked40.9140
7Locked40.950
8Locked40.360
9Locked38.940
10Locked38.950
11Locked38.940
12Locked38.960
13Locked38.900
14Locked38.600
15Locked40.300
16Locked40.350
17Locked38.900
18Locked40.350
19Locked38.600
20Locked38.940
21Locked38.600
22Locked40.350
23Locked40.300
24Locked40.300

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15369998848512064 qam2
23940000048512064 qam4
34620000448512064 qam3
46029998648512064 qam1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Allie-B
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Re: Internet unresponsive

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
xv9873254k;fg87dsfd;kfoA,

 

Primary Downstream Service Flow

SFID866
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0

 

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Allie-B
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Re: Internet unresponsive

Network Log
Time    Priority    Description
31/12/2020 13:30:12    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 13:04:56    critical    No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 10:42:57    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 10:37:30    critical    No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 04:52:15    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 01:39:21    critical    No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 18:14:26    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 18:07:42    critical    No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 09:28:56    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 08:48:42    notice    DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 08:48:42    Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2020 20:38:12    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2020 20:17:19    critical    No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 11:25:33    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2020 16:42:15    critical    No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2020 21:08:32    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2020 20:48:42    notice    DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2020 20:48:42    Error    DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2020 08:54:25    Warning!    RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2020 08:48:42    notice    DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Allie-B
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Re: Internet unresponsive

Still rubbish 😖

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