Internet stopped working when virgin engineer seen near box in street
On Saturday I saw a virgin media engineer in a virgin box on the street. I came home later and realised that the internet was down, and the connection light is flashing. When logging into the router, it says access denied.
I booked an engineer for Friday online, but obviously, this isn't ideal as everyone is working from home. I tried to call virgin media, and waited 45 minutes with no luck, I called again and waited an hour before getting through to someone. They told me they had changed the ticket to a high priority and said an engineer would call yesterday or today. No one has called, and we don't have any internet. Can this be sorted without waiting another 1:45 minutes on hold?
Re: Internet stopped working when virgin engineer seen near box in street
this place is not a direct line to VM - they have a presence here but it can take then a few days to get to threads - you need to keep trying the phones - but as said tech visits are when there is a slot available so if friday is the earliest then [sadly] thats as it is