On Saturday I saw a virgin media engineer in a virgin box on the street. I came home later and realised that the internet was down, and the connection light is flashing. When logging into the router, it says access denied.
I booked an engineer for Friday online, but obviously, this isn't ideal as everyone is working from home. I tried to call virgin media, and waited 45 minutes with no luck, I called again and waited an hour before getting through to someone. They told me they had changed the ticket to a high priority and said an engineer would call yesterday or today. No one has called, and we don't have any internet. Can this be sorted without waiting another 1:45 minutes on hold?
Case number: 12184992