Had a virgin media 350 Mbps contract since April. Despite the connection being fine in our area (according to the app) the connection but has been particularly terrible for the last week - multiple drops every day in connection over the last week (have evidence from broadband monitor).
Tried restarting the hub multiple times but had no benefit. The hub is continually alternating between:
- Green solid light at the bottom, 2 green flashing arrows below the Wi-fi symbol that is green.
- Flashing green light at bottom, no arrows and green Wi-fi symbol.
This is becoming a real problem for the household as my wife and I are both trying to work from home and really need the internet to do this.
Tried getting help from online chat but just around the houses with no help and struggling to get through on the phone.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) atthinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.